We use information that we collect to efficiently provide our online Services, to improve your experience in using the Site and our Services, to aid in communication between Parchment and you and to notify you of Services that we think may be of interest to you. To be clear: We will not disclose any of your personally-identifiable information unless you explicitly ask us to do so.
What information do we collect?
Automatic collection of information. Like many Web sites on the Internet, we automatically track certain information about you as you use our Site. This information may include, for example, your IP address, browser type and Internet connection speed. In addition, we may employ the use of “cookies” in certain areas of our Site. A cookie is a small amount of data that is sent to your browser from a Web server that may be stored on your computer’s hard drive. For the most part, the cookies we would use would be “session cookies,” meaning they are automatically deleted at the end of a Site visit.
Information you enter. We also collect information you choose to provide us through the Site or via email. For example, we obtain information when you complete a registration form or feedback form, contact us requesting information, purchase our Services, respond to a survey, or contact a customer support representative. This information may include, for example, names, email addresses, postal addresses, phone numbers, graduation years, , demographic information, and other information not sourced from academic records (transcripts). We may also request credit card, debit card or online check or other billing information as well as information sufficient to identify academic record(s). You can choose not to provide us with certain personal or institutional information, but then you may not be able to successfully complete orders for Services or take full advantage of the features of our Site. When using the Services offered on the Site, Company may collect information regarding such use including any communications made or transactions entered into by you or your institution or students, as applicable.
How do we use your information?
Personally Identifying or Institution Identifying Information (“Identifying Information”). Any Identifying Information that we collect is used to facilitate the provision of Services that you may order and any related transactions, personalize your account, maintain and customize the Services, develop new Company services, and allow communication between Parchment (its affiliates and service providers) and you.
Non-Personally Identifying Information. We use non-personally identifying information in aggregate form to provide institutions with aggregate analytics on the overall transcript exchange activity on the Parchment platform. This includes, for example, analytics to track where requests are coming from and going to, including benchmarking information. These analytics rely solely on order-level request data, and do not describe individuals or include any data from the transcripts we process.
With whom may we share your information?
- Designated Academic Institutions. Through our Parchment Send service or other similar Service, we will transmit the transcripts and other applicable data of the student-user(s) purchasing such Services to their designated academic institution(s). The consent of a student-user’s parent may be required for non-postsecondary students under the age of 18.
- Service providers. We will share certain information with the school(s)/college(s) from which we obtain your transcript and academic information. We may also use other companies and individuals to perform supporting functions on our behalf for the various Services offered through the Site, such as account billing and processing. These service providers will not be provided data from student transcripts and will not be permitted to use the information collected from you for any purpose other than performing the support functions for Parchment.
- Asset transfers. Parchment may disclose and/or transfer information to an acquirer, assignee or other successor entity in connection with a sale, merger, or reorganization of all or substantially all of the equity, business, or assets of Parchment to which your information relates.
Storage of information
Once an academic record request has been fulfilled, Parchment does not retain the academic records or data. Sending institutions, however, may opt to configure the Service to store the academic records for their own convenience.
It is Parchments policy to follow the sending institution’s preferences until the transcript is delivered. After the transcript is delivered, Parchment follows the receiver’s preferences regarding the retention and analysis of the transmitted academic record.
Control of your information
We use sophisticated technology designed to protect your information and all transmissions made through our Site. Here are some of the highlights:
The personal or institution identifying information that you provide us is stored in secured facilities with restricted access, and protected by protocols and procedures designed to ensure the security of such information. In addition, all individuals who have access to such information are trained in the maintenance and security of such information, and we limit access of such information by our employees to the minimum information reasonably required in order to provide prompt, high quality Services.
Our Site is a general audience Web site and no portion of the Site is directed to children under the age of 13. We do not collect personally identifying information from any person we know is a child under the age of 13.