Last Updated: 05/26/2021
CCPA PRIVACY NOTICE FOR CALIFORNIA RESIDENTS
INTERNATIONAL TERMS FOR RESIDENTS IN THE EUROPEAN ECONOMIC AREA (“EEA”), UNITED KINGDOM (“UK”) OR SWITZERLAND
We also collect information you choose to provide us through the Site or via email. For example, we obtain information when you create an account, complete a registration form or feedback form, contact us requesting information, purchase our Services, respond to a survey, contact a customer support representative, or opt-in to provide information to one or more of our affiliates through the Site.
This information may include information about you (for example, your name, email address, postal address, phone number), information about your institution (for example, a school’s name and address), and other information (for example, your graduation year and certain demographic information, when not associated with your personally-identifiable information). We may also collect other information not sourced from Credentials, including college admissions information, and test scores (e.g. SAT, GRE, etc.), which may be collected if you choose to use certain admissions tools available through the Site. If requested by your school in order to correctly identify your Credentials, we may request additional personal information from you, which may include the last four digits of your social security/insurance number.
When you use the Services offered on the Site, we may collect information regarding your use of the Services, including any communications made or transactions entered into by you.
You can choose not to provide us with certain information, but then you may not be able to successfully use the Services or take full advantage of the features of our Site.
If you provide us personal information about others, or if others give us your information, we will only use that information for the specific reason for which it was provided to us. You should not provide us with information about others unless you have been expressly authorized by the other person to provide this information to us.
We collect feedback and correspondence from you, including information you provide in your responses to surveys, when you participate in market research activities, report a problem with the Site, receive customer support, or otherwise correspond with us.
We may also get information about you from other sources, for example, if you have agreed to share information with one of our partners for purposes of the electronic ordering, fulfillment, and delivery of academic credentials and data or other use related to the Services. The type of personal information collected from other sources is similar to the personal information outlined above under “Information You Enter”. We may add this to information we get from you in our Services.
We may combine other publicly available information, such as information related to the organization for which you work, with the personal information that you provide to us through our Services.
We may also receive personal information from our Members, which are academic institutions, school districts, state agencies, public and private boards, and non-academic private entities. The type of personal information collected from our members is similar to the personal information outlined above under “Information You Enter” and may also include student contact information, student demographic information such as age and gender, and student records, such as grades, transcripts, class lists, student schedules, student identification codes, or student disciplinary records.
When we obtain your personal information indirectly from our Members, we rely on their lawful authority to collect and use your personal information and provide it to us so that we can provide you with Services on behalf of our Member. Our members are solely responsible for obtaining all required consents and authorizations from the relevant individuals and for satisfying all obligations or rights owed to the member’s data subjects under applicable privacy law. Parchment is not responsible for the privacy policies or practices of its members. Changes to Your Personal Information.
It is important that the personal information we hold about you is accurate and current. Please let us know if your personal information changes during your relationship with us by updating your account information or emailing us at email@example.com.
Like many websites on the Internet, we automatically gather certain non-personally identifiable information and store it in log files. This information may include, for example, your IP address, browser type, and Internet connection speed. In addition, we may employ the use of “cookies” in certain areas of our Site. We use this information, which does not identify individual users, but does differentiate between users (as described in greater detail below) to analyze trends, to administer the site, to track users’ activity on the site, and to gather demographic information about our user base as a whole. We may link this automatically collected data to other information we collect about you.
Technologies such as cookies, beacons, tags and scripts are used by Parchment and our partners, affiliates, or service providers. These technologies are used in analyzing trends, administering the Site, tracking users’ movements around the Site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.
We may collect information using “cookies.” Cookies are small data files stored on the hard drive of your computer or mobile device by a website. We may use both session cookies (which expire once you close your web browser) and persistent cookies (which stay on your computer or mobile device until you delete them) to provide you with a more personal and interactive experience on the Site.
We use two broad categories of cookies: (1) first party cookies, served directly by us to your computer or mobile device, which we use to recognize your computer or mobile device when it revisits the Site; and (2) third party cookies, which are served by service providers on the Site, and can be used by such service providers to recognize your computer or mobile device when it visits other websites.
Our Site uses the following types of cookies for the purposes set out below:
|Type of cookie||Purpose|
|Essential Cookies||These cookies are essential to provide you with services available through the Parchment Site and to enable you to use some of its features. Without these cookies, the services that you have asked for cannot be provided, and we only use these cookies to provide you with those services. This includes Session cookies. Session cookies allow a website to remember your actions during a browsing session and expire once you close your web browser. Session cookies may be used for a variety of purposes, such as remembering that you logged into one of our websites and enables payment where applicable.|
|Functional Cookies||These cookies allow our Site to remember choices you make when you use the Site. The purpose of these cookies is to provide you with a more personal experience and to avoid you having to re-enter your preferences every time you visit the Site.|
|Analytics and Performance Cookies||These cookies are used to collect information about traffic to the Parchment Site and how users use our Site and Services. The information gathered may include the number of visitors to our Site, the websites that referred them to our Site, the pages they visited on our Site, what time of day they visited our Site, whether they have visited our Site before, and other similar information. We use this information to help operate our Site more efficiently, to gather broad demographic information, monitor the level of activity on our Site, and improve the Site. The information gathered does not identify any individual visitor. The information is aggregated and anonymous.
We use Google Analytics for this purpose. Google Analytics uses its own cookies. You can find out more information about Google Analytics cookies here and about how Google protects your data here. You can prevent the use of Google Analytics relating to your use of our Site by downloading and installing the browser plugin available here.
|Advertising or Marketing Cookies||These cookies are used to identify Site visitors that are either known or unknown to enhance the experience they have on our Site. These cookies allow us to provide content that is personalized to match visitors’ browsing or user history.
You can typically remove or reject cookies via your browser settings. In order to do this, follow the instructions provided by your browser (usually located within the “settings,” “help” “tools” or “edit” facility). Many browsers are set to accept cookies until you change your settings.
Further information about cookies, including how to see what cookies have been set on your computer or mobile device and how to manage and delete them, visit www.allaboutcookies.org.
If you do not accept our cookies, you may experience some inconvenience in your use of our Site. For example, we may not be able to recognize your computer or mobile device and you may need to log in every time you visit our Site. However, declining cookies will not prevent you from transacting with us.
Some Internet browsers may be configured to send “Do Not Track” signals to the online services that you visit. We do not currently respond to do not track signals. To find out more about “Do Not Track,” please visit www.allaboutdnt.com.
In general, we use information that we collect (i) to efficiently provide our Services and to develop new products and services, (ii) to improve your experience in using the Site and our Services, (iii) to aid in communication between Parchment and you, and (iv) to notify you of Services that we think may be of interest to you (when express consent has been given where required by applicable privacy law).
We may create anonymous data from your personal information and other individuals whose personal information we collect. We make personal information into anonymous data by excluding information that makes the data personally identifiable to you.
We may use anonymous information in aggregate form to provide institutions with analytics on Credential exchange activity through the Services, including analysis to track where requests are coming from and going to, benchmarking information, and for any other lawful business purpose. Additionally, we may use anonymous information in aggregate form to provide users with certain admissions-related analytics. These analytics rely solely on aggregated, anonymized data, and do not include any data from the Credentials we process.
We may use a third party to assist us in collecting and analyzing information as described below.
Our business hinges on security and the trust you place in us. We take great care to ensure that your personally identifiable information is only shared in the following limited circumstances:
By contacting Parchment at firstname.lastname@example.org, you may request information from Parchment on the specific jurisdictions in which Parchment and/or its service providers will process personal information, including how to access such information and who to contact about the specific privacy practices involving the personal information.
European Union users should read the important information provided here about transfer of personal information outside of the European Economic Area. Canadian users authorize the transfer of their personal information into the United States and elsewhere as directed and authorized by the Canadian user or Member to Parchment. Parchment will take all reasonable measures to ensure that the personal information will not be used, transferred, or disclosed for purposes not relevant to the purposes of its collection or as authorized by you or a Member.
Once a Credential request has been fulfilled, Parchment does not retain such Credential, unless requested by the individual user, the sending institution, or the receiving institution, for the convenience of such user, or to meet our legal and contractual obligations. For example, it is Parchment’s policy to comply with the sending institution’s preferences until the Credential is delivered. After the Credential is delivered, Parchment follows the receiver’s preferences regarding the retention and analysis of the transmitted Credential. If an individual user requests Parchment retain their Credentials on their behalf, Parchment will comply with such request and maintain the Credentials on behalf of such user in their personal account. Similarly, if an institution requests that Parchment store Credentials in the Parchment credential library, Parchment will comply with such request and maintain the Credentials on behalf of such institution in its credential library, subject to the applicable agreement between such institution and Parchment.
You can access, review, correct, update, or delete the information you provide Parchment by signing in to your account and accessing the Profile tab. Account holders may also contact us at email@example.com to accomplish the foregoing or if you have additional requests or questions. We will correct, update or delete any personal information we have about you, unless we are required to keep it by law. If your personal information is provided to us by a Member (defined above), then we will contact the Member or direct you to contact the Member regarding any correction, update, or deletion requests by you. If you request that we delete your information, please note that your information may continue to reside in our backup systems. Where personal information is being used to make a decision about you, we will make every reasonable effort to ensure such information is accurate and complete. We will make corrections to your personal information when notified by our members and we ask you to correct and update your information as outlined above.
Subject to restrictions and exceptions under applicable privacy law, upon request we will provide you with access to your personal information as well as information about the collection, use and disclosure of your personal information and a listing of the individuals or organizations to which your information has been disclosed. Such requests should include sufficient information to allow us to locate the records that you are seeking. Reasonable fees may apply to access requests, where permitted under Applicable Privacy Laws. We will generally respond to access requests within 30 days, except where a longer period of reply or an extension is permitted under applicable privacy law. If access is denied, we will provide you with a written explanation in accordance with applicable privacy law.
We give you an opportunity to let us know your preference in terms of receiving promotional e-mail mail or telephone calls, including information on Parchment’s various Services, when you register for a service, provide us with your personal information, or when we send you e-mails. Parchment complies with applicable law with respect to such communications. If you choose not to accept this communication, you may not receive special offers that may be of value. This option applies to promotional communications only, as we may find it necessary to send you e-mail relating to the Services you have purchased, your account or your orders. You can opt-out of receiving these types of communications or access your personal information by clicking on an unsubscribe link at the bottom of each message or by contacting us at firstname.lastname@example.org. You may continue to receive service-related and other non-marketing messages.
If you have opted in to receive communication offered from third parties through Parchment, please contact each such party for information about their available opt-out procedures. We are unable to opt you out of third-party marketing programs.
We will retain your information for as long as your account is active or as needed to provide you Services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. Personal information that is subject to an access request will be retained even if access is denied in accordance with applicable privacy laws until the requestor has exhausted all recourses and/or appeal mechanisms under such laws. Where personal information is no longer needed and the requests identified above have been complied with, the personal information will be securely destroyed or permanently anonymized or de-identified.
Where we are required by law to collect your personal information, or where we need your personal information in order to provide the Services to you, if you do not provide this information when requested (or you later ask to delete it), we may not be able to provide you with the Services and may need to close your account. We will tell you what information you must provide to receive the Services by designating it as required in the Services or through other appropriate means.
We use industry-standard technology designed to protect your information and all transmissions made through our Services, and take reasonable measures to protect the confidentiality, security and integrity of personally identifiable information collected on our Services. Below are some of the highlights. However, no security safeguards are 100% secure and we cannot guarantee the security of your information.
The personal or institution identifiable information that you provide us is stored in secured facilities with restricted access and protected by protocols and procedures designed to ensure the security of such information. In addition, all individuals who have access to such information are trained in the maintenance and security of such information, and we limit access of such information by our employees to the minimum information reasonably required in order to provide prompt, high quality Services. The departments with access to personal information are the sales department, product department, customer support department, and information security department.
When you enter sensitive information, such as your social security/insurance number, on our forms, we encrypt the transmission of that information using secure socket layer technology (SSL). We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our website, you can Contact Us.
If you create an account, you are responsible for maintaining the confidentiality of your account password and for activity that occurs under your account credentials. Please email us at email@example.com if there are any unauthorized uses of your account or other breaches of security.
A “breach of security safeguards” is defined as the loss of, unauthorized access to or unauthorized disclosure of personal information resulting from a breach of an organization’s security safeguards or from a failure to establish those safeguards.
In case of a breach of security safeguards involving personal information under our control, we will notify the affected individual, associated member and the applicable privacy commission, as appropriate and where required by law, if it is reasonable in the circumstances to believe that the breach creates a real risk of significant harm to the individual, including physical, financial or reputational harm. We will also notify any other organization or government institution that can reduce the risk or mitigate the harm from the breach. We will keep a record of any breach of security safeguards in accordance with our obligations under applicable privacy law.
Some of our partners may utilize framing techniques to serve content to and from webpages accessible through our Site while preserving the look and feel of our site. Please be aware that you are providing your personal information to these third parties and not to Parchment.
If you opt in to provide information to a third party whose services may be introduced by Parchment (e.g., through a site that is not owned or controlled by Parchment), please be aware that such collection of information is governed by the privacy statement of such third party.
Our Site offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog or community forum, please contact us at firstname.lastname@example.org. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.
We may display personal testimonials of satisfied customers on our site in addition to other endorsements. With your consent we may post your testimonial along with your name. If you wish to update or delete your testimonial, please contact us at email@example.com.
Our Site is a general audience website and no portion of the Site is directed to children under the age of 13. We do not collect personally identifiable information from any person we know is a child under the age of 13.
Should we be alerted that we have inadvertently collected personally identifiable information from a child under the age of 13, we will take steps to immediately delete it.
We further do not knowingly permit children under the age of 18 to become registered members of our Site, or to use our Services without parental consent. Parchment does not knowingly collect or solicit personal information about children under 18, except with their parent’s consent.
If you are a resident of California and under the age of 18, you may remove any content that you have posted to our Site. In the event you cannot remove the content, you may request for Parchment to remove the content by contacting privacy @parchment.com. Please note that the removal of content or information from our Site does not ensure complete or comprehensive removal of the content or information posted on our Site.
7001 N. Scottsdale Road, Suite 1050
Scottsdale, AZ 85253
Attn: General Counsel
If any concerns are not resolved to your satisfaction, you may contact the applicable privacy commissioner/regulator.
PRIVACY NOTICE FOR CALIFORNIA RESIDENTS
Effective Date: January 1, 2020
Last Reviewed: May 26, 2021
Parchment does not knowingly collect personal information from California consumers under the age of 16.
1) Information We Collect.
The Parchment Services have collected the following categories of personal information from its consumers within the last twelve (12) months:
|A. Identifiers.||A real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, and/or email address.||YES|
|B. Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)).||
A name, signature, address, telephone number, education, employment, or employment history.
Some personal information included in this category may overlap with other categories.
|C. Protected classification characteristics under California or federal law.||Age (40 years or older), or gender.||YES|
|D. Commercial information.||Records of products or services purchased, obtained, or considered.||YES|
|E. Biometric information.||Genetic, physiological, behavioral, and biological characteristics, or activity patterns used to extract a template or other identifier or identifying information, such as, fingerprints, faceprints, and voiceprints, iris or retina scans, keystroke, gait, or other physical patterns, and sleep, health, or exercise data.||NO|
|F. Internet or other similar network activity.||Browsing history, search history, information on a consumer’s interaction with a website, application, or advertisement.||YES|
|G. Geolocation data.||Physical location or movements.||NO|
|H. Sensory data.||Audio, electronic, visual, thermal, olfactory, or similar information.||NO|
|I. Professional or employment-related information.||Current or past job history or performance evaluations.||NO|
|J. Non-public education information (per the Family Educational Rights and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99)).||Education records directly related to a student maintained by an educational institution or party acting on its behalf, such as grades, transcripts, class lists, student schedules, student identification codes, or student disciplinary records.||YES|
|K. Inferences drawn from other personal information.||Profile reflecting a person’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.||NO|
Personal information does not include:
2) Use of Personal Information; Business Purpose. We may use, or disclose the personal information we collect for one or more of the purposes set forth above, which includes without limitation, to fulfill or meet the reason you provided the personal information to Parchment, contact you; to analyze the use of our Services; to market our Services to you; for security; for legal compliance; and with your consent.
Parchment will not collect additional categories of personal information or use the personal information we collected for materially different, unrelated, or incompatible purposes without providing you notice by updating this Privacy Notice or otherwise.
Parchment discloses your personal information for a business purpose to the following categories of third parties:
Parchment will not collect additional categories of personal information or use the personal information we collected for materially different, unrelated, or incompatible purposes without providing you notice by updating this Privacy Notice or otherwise.
3) Sharing Personal Information; Categories of Third Parties.
The information we have disclosed in the preceding 12 months to the above entities includes the following categories of information from Section 1 above:
Category A: Identifiers.
Category B: California Customer Records personal information categories.
Category C: Protected classification characteristics under California or federal law.
Category D: Commercial information.
Category J: Non-public education information.
See “How do we share your information?” for more details.
4) Your Rights and Choices. The CCPA provides consumers (California residents) with specific rights regarding their personal information. This section describes your CCPA rights and explains how to exercise those rights.
Access to Specific Information and Data Portability Rights.
You have the right to request that Parchment disclose certain information to you about our collection and use of your personal information over the past 12 months. Once we receive and confirm your verifiable consumer request, we will disclose to you:
A verifiable consumer request is a request that originates from the Parchment registered account containing the personal information in question. Otherwise, Parchment will verify your request using information you have previously provided to Parchment, which may include your email address.
Deletion Request Rights.
You have the right to request that Parchment delete your personal information that we have collected from you and retained on your behalf, subject to certain exceptions. Once we receive and confirm your verifiable consumer request, we will delete your personal information from our records, unless an exception applies.
We may deny your deletion request if retaining the information is permitted under one or more statutory exceptions under the CCPA.
Exercising Access, Data Portability, and Deletion Rights.
To exercise the access, data portability, and deletion rights described above, please submit a verifiable consumer request to us by visiting www.parchment.com and accessing your account. You can also call us at (844) 515-2272 to obtain the information necessary to access your account.
Only you, or a person registered with the California Secretary of State that you authorize to act on your behalf, may make a verifiable consumer request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child.
The verifiable consumer request must:
We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you. Making a verifiable consumer request does not require you to create an account with us. We will only use personal information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request.
Response Timing and Format
We endeavor to respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time, we will inform you of the reason and extension period in writing.
If you have an account, we will deliver our written response to the email address associated with your account. If you do not have an account, we will deliver our written response to the email address associated with your verified consumer request.
Any disclosures we provide will cover at least the 12-month period preceding the verifiable consumer request’s receipt.
Personal Information Sales Opt-Out and Opt-In Rights
If you are 16 years of age or older, you have the right to direct us to not sell your personal information at any time (the “right to opt-out”).
We will not discriminate against you for exercising any of your CCPA rights.
Other California Privacy Rights.
California’s “Shine the Light” law (Civil Code Section § 1798.83) permits users of our Services that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. Parchment does not disclose personal information to third parties for their direct marketing purposes. For more information, please send an email to firstname.lastname@example.org.
5) Changes to Our Privacy Notice.
Parchment reserves the right to amend this privacy notice at our discretion and at any time. When we make changes to this privacy notice, we will post the updated notice on the Website and update the notice’s effective date. Your continued use of our Site and/or the Parchment Services following the posting of changes constitutes your acceptance of such changes.
6) Contact Information.
Phone: (844) 515-2272
INTERNATIONAL TERMS FOR RESIDENTS IN THE EUROPEAN ECONOMIC AREA (“EEA”), UNITED KINGDOM (“UK”) OR SWITZERLAND
Parchment is based in and operates in the United States. As a result, we and our service providers will process personal information in the United States and in other locations outside of the European Economic Area, where there may be different data protection standards than in the EEA. By using the Services, you acknowledge that personal information will be processed in outside of the EEA.
EU-U.S. Privacy Shield
We recognize that the Court of Justice of the European Union ruled in July 2020 that a certification under the EU-U.S. Privacy Shield Framework no longer can serve as the basis by which entities subject to the GDPR export Personal Data to the United States. We will continue to honor our obligation to comply with the Privacy Shield Principles with respect to data that was transferred pursuant to the Privacy Shield Framework.
In compliance with the Privacy Shield Principles, Parchment commits to resolve complaints about our collection or use of your personal information. EU individuals with inquiries or complaints regarding this Policy should first contact us at: email@example.com.
Parchment commits to cooperate with the panel established by the EU data protection authorities (DPAs) and comply with the advice given by the panel with regard to personal information transferred from the EU. Please contact us to be directed to the relevant DPA contacts. Under certain conditions, more fully described on the Privacy Shield website, you may invoke binding arbitration when other dispute resolution procedures have been exhausted.
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|tuuid||2 years||The tuuid cookie, set by BidSwitch, stores an unique ID to determine what adverts the users have seen if they have visited any of the advertiser's websites. The information is used to decide when and how often users will see a certain banner.|
|tuuid_lu||2 years||This cookie, set by BidSwitch, stores a unique ID to determine what adverts the users have seen while visiting an advertiser's website. This information is then used to understand when and how often users will see a certain banner.|
|VISITOR_INFO1_LIVE||5 months 27 days||A cookie set by YouTube to measure bandwidth that determines whether the user gets the new or old player interface.|
|YSC||session||YSC cookie is set by Youtube and is used to track the views of embedded videos on Youtube pages.|
|yt-remote-connected-devices||never||YouTube sets this cookie to store the video preferences of the user using embedded YouTube video.|
|yt-remote-device-id||never||YouTube sets this cookie to store the video preferences of the user using embedded YouTube video.|
|yt.innertube::nextId||never||This cookie, set by YouTube, registers a unique ID to store data on what videos from YouTube the user has seen.|
|yt.innertube::requests||never||This cookie, set by YouTube, registers a unique ID to store data on what videos from YouTube the user has seen.|