Parchment Receive for Professionals & Other Organizations

Frequently Asked Questions

What do I get with my Receive subscription?

• Secure online repository to receive all transcripts, verifications and other academic credentials
• Receive from thousands of institutions electronically into your Receive inbox
• Become a part of Parchment’s destination list, making it easier for others to select and send you academic credentials
• Pre-pay for orders, eliminating the need to enter credit card information each time
• Unlimited users
• Customize confirmation messages
• Emailed transcripts can be automatically routed to your Unified Inbox
• Access and re-download records from your library
• Route and filter documents to reduce manual processing
• Robust reporting
• Phone and web ticket support 5 days a week
• Saves your applicants money – sending electronically is cheaper than snail mail

Which institutions can I order from?
You can order transcripts and other academic credentials from thousands of institutions in our network, including high schools, colleges, GED, and HiSET. Please contact us if you would like to see which Sending institutions you can order from.

Who is eligible for this offer?
This offer is available to companies and organizations receiving fewer than 500 documents yearly through Parchment for purposes such as employment, licensing, and certification.

Can I cancel at any time?
Yes. But we’d be very sad to lose you, so please talk to us if you’re thinking about leaving.

Do you give refunds?
We’re sorry but we do not give refunds for the Receive subscription or the Reserve Fund.

What if I receive more than 500 documents annually AFTER signing up?
You are only eligible for this plan if you receive fewer than 500 documents from Parchment annually. If you go over this amount after you have subscribed, we will contact you with your upgrade options.

How can I check the number of documents I have received through Parchment in the last 12 months?
Please contact us to check how many documents you may have received from Parchment (via email or mail) in the last 12 months.

Pre-pay for orders
Once you have a Receive account, you can pre-pay for orders. This is called a Reserve Fund. If you do not place orders, then this will not apply to you, but if you do, the Reserve Fund is a great hassle-free way to place those orders because you do not have to enter your credit card details for each order.

To get a Reserve Fund and pre-pay for orders, please contact us so that we can set it up for you.

More information

• You have 24 months to use the money in your Reserve Fund. We do not give refunds for any unused amount.
• You will get a notification in your Receive account when your Reserve Fund has 10% left.
• If you run out of money in your Reserve Fund, you can still place orders, but you will have to enter a credit card if there is a charge associated with the order. You can easily add more money to your Reserve Fund by contacting us.
• You must have a Receive account to get a Reserve Fund.

How much does it cost to order a credential?
The cost is variable because Parchment Senders charge different amounts. Typical record fees range between $3.75 and $20.

How do I place orders for credentials?
Simply click the Order tab when you are in your Receive account and follow the instructions.

I have another question.
Contact us at membersupport@parchment.com. We’d love to hear from you.

Terms apply.

* Available to companies/organizations who are not using credentials for academic admissions purposes and receive fewer than 500 documents yearly through Parchment. Please contact us if you are an academic institution receiving records for admissions purposes, or if you are unsure of your volume.