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Last month, we shared a blog post about how Parchment had begun taking what at the time were advanced credential orders for ITT Tech students. Soon after, we began processing those orders as records became available and we are now pleased to report that as of Friday, October 14, the backlog of ITT Tech credential orders is at zero! It is a great relief to know that ITT Tech students are no longer constrained by access to their records to pursue their education and career plans. Of course, at any one time there may be several hundred requests being processed, but orders should now be fulfilled within the standard 24 to 48 hour timeframe.
We know the road from then to now seemed too long for some ITT Tech students. There were two primary causes for long fulfillment times. First, the circumstances of ITT Tech’s closure generated a very large number of requests, all urgent, in a very short period of time. Second, compounding this backlog, the closure also meant it took longer to transfer ITT Tech records to Parchment for orders to be fulfilled.
To address the surge in requests for ITT Tech student orders, we doubled our member support staff so we could increase our speed to fulfill orders and respond to student inquiries. We also maintained a weekly cadence of communication with state agencies so they could understand how we were doing at the same time.
We look forward to continuing to assist ITT Tech students and alumni as quickly as we can. We have a dedicated student support team standing by right now to help with any student issue. Any students that may still have questions are encouraged to contact our team at support.parchment.com and one of our support staff will follow up right away.
Thank you to the many students who waited patiently during this process. We wish you the best of luck as you move on to your next educational or professional opportunity.