Effective Date: 1/31/2023
To support delivery of our Services, Parchment, LLC, may engage and use data processors with access to certain Customer Data (each, a “Subprocessor”). This page provides important information about the identity, location and role of each Subprocessor.
Third Parties
Parchment currently uses third party Subprocessors to provide infrastructure services, to help us provide customer support and email/sms notifications, and lastly to provide supplemental and/or complementary services to the Parchment Applications. Prior to engaging any third party Subprocessor, Parchment performs diligence to evaluate their privacy, security and confidentiality practices, and executes an agreement implementing its applicable obligations.
Infrastructure Subprocessors
Parchment uses the following Subprocessors to host Customer Data or provide other infrastructure that helps with delivery of our Services:
| Entity Name | Subprocessing Activities | Entity Country |
| AWS | Cloud Hosting | United States |
| Azure | Cloud Hosting | United States |
| OffSite LLC | Colocation Hosting | United States |
| 123.net | Colocation Hosting | United States |
| Clumio | AWS Cloud Backups | United States |
Other Subprocessors
Depending on the Services provided, Parchment may use the following Subprocessors to perform other subprocessing activities:
| Entity Name | Subprocessing Activities | Entity Country |
| Chase Paymentech | Payment Processing | United States |
| SumoLogic | Log Aggregation and Analysis | United States |
| Twilio | SMS Messaging and Emailing Services | United States |
| MailChimp | emailing Services | United States |
| Salesforce | Cloud-based Customer Support Services | United States |
| OwnBackup | Cloud-based Salesforce backups | United States |
| Five9 | Cloud-based Customer Support Services | United States |
| Atlassian | Cloud-based Customer Support and Documentation Services | United States |
| Slack Technologies | Cloud-based Customer Support Services | United States |
| Survey Monkey | Customer Survey service | United States |
| SmartyStreets | Address Validation | United States |
| Cloud-based file management and supporting business services | United States | |
| Recursive Labs | Cobrowsing support services | United States |
| IMS Technology Group | Digitization Services | United States |
| Stefanini Group | Learner Support | United States |
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| Cookie | Duration | Description |
|---|---|---|
| __cf_bm | 30 minutes | This cookie, set by Cloudflare, is used to support Cloudflare Bot Management. |
| __sharethis_cookie_test__ | session | ShareThis sets this cookie to track which pages are being shared and by whom. |
| bcookie | 1 year | LinkedIn sets this cookie from LinkedIn share buttons and ad tags to recognize browser ID. |
| bscookie | 1 year | LinkedIn sets this cookie to store performed actions on the website. |
| lang | session | LinkedIn sets this cookie to remember a user's language setting. |
| li_gc | 5 months 27 days | This is a cookie from LinkedIn and is used for storing visitors' consent regarding the use of cookies for non-essential purposes |
| lidc | 1 day | LinkedIn sets the lidc cookie to facilitate data center selection. |
| liveagent_oref | 1 year | This cookie is set by LiveAgent to allow Live Chat assistance for existing customers. |
| liveagent_ptid | 1 year | LiveAgent sets this cookie to link previous chats and transcripts from a single visitor. |
| liveagent_sid | session | LiveAgent sets this cookie to capture a unique pseudonymous ID when a user requests a chat during an active session. |
| liveagent_vc | 1 year | This cookie is set by LiveAgent to allow Live Chat assistance for existing customers. |
| NextPage | past | This cookie tracks the previous page to allow users to go back and forth between pages using the user interface buttons. |
| UserMatchHistory | 1 month | LinkedIn sets this cookie for LinkedIn Ads ID syncing. |
| X-Salesforce-CHAT | session | This cookie is set by LiveAgent to allow Live Chat assistance for existing customers. |
| Cookie | Duration | Description |
|---|---|---|
| _clck | 1 year | Persists the Clarity User ID and preferences, unique to that site, on the browser. This ensures that behavior in subsequent visits to the same site will be attributed to the same user ID. |
| _clsk | session | Connects multiple page views by a user into a single Clarity session recording. |
| _ga | 2 years | The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors. |
| _ga_N0Q7GW0J6L | 2 years | This cookie is installed by Google Analytics. |
| _gat_gtag_UA_335339_11 | 2 hours | Set by Google to distinguish users. |
| _gat_UA-335339-11 | 1 minute | A variation of the _gat cookie set by Google Analytics and Google Tag Manager to allow website owners to track visitor behaviour and measure site performance. The pattern element in the name contains the unique identity number of the account or website it relates to. |
| _gcl_au | 3 months | Provided by Google Tag Manager to experiment advertisement efficiency of websites using their services. |
| _gid | 1 day | Installed by Google Analytics, _gid cookie stores information on how visitors use a website, while also creating an analytics report of the website's performance. Some of the data that are collected include the number of visitors, their source, and the pages they visit anonymously. |
| _hjAbsoluteSessionInProgress | 30 minutes | Hotjar sets this cookie to detect the first pageview session of a user. This is a True/False flag set by the cookie. |
| _hjFirstSeen | 30 minutes | Hotjar sets this cookie to identify a new user’s first session. It stores a true/false value, indicating whether it was the first time Hotjar saw this user. |
| _hjIncludedInPageviewSample | 2 minutes | Hotjar sets this cookie to know whether a user is included in the data sampling defined by the site's pageview limit. |
| _hjIncludedInSessionSample | 2 minutes | Hotjar sets this cookie to know whether a user is included in the data sampling defined by the site's daily session limit. |
| _hjSession_405366 | 30 minutes | These cookies ensure hotjar.com and its features work correctly. These include cookies that help us monitor site traffic and analytics, as well as cookies that enable us to run tests and optimize our site’s experience. |
| _hjSessionUser_405366 | 1 year | These cookies ensure hotjar.com and its features work correctly. These include cookies that help us monitor site traffic and analytics, as well as cookies that enable us to run tests and optimize our site’s experience. |
| AnalyticsSyncHistory | 1 month | No description |
| ANONCHK | 10 minutes | The Microsoft Clarity ANONCHK cookie, indicates whether MUID is transferred to ANID, which is a cookie used for advertising. Clarity doesn't use ANID and so this is always set to 0 indicating not for advertising. |
| CLID | 1 year | Used by Microsoft Clarity. The cookie is set by embedded Microsoft Clarity scripts. The purpose of this cookie is for heatmap and session recording. |
| CONSENT | 2 years | YouTube sets this cookie via embedded youtube-videos and registers anonymous statistical data. |
| disqus_unique | 1 year | Set to record internal statistics for anonymous visitors. |
| loglevel | never | Collects data on visitor interaction with the website's video-content - This data is used to make the website's video-content more relevant towards the visitor. |
| SM | session | This Microsoft Clarity cookie is used in synchronizing the MUID across Microsoft domains. |
| SRM_B | 1 year 24 days | Used by Microsoft Clarity as a unique ID for visitors. |
| ti_ | 2 years | This cookie is set by Triblio to track the way a visitor uses the website and to monitor the performance of marketing campaigns. |
| vuid | 2 years | Vimeo installs this cookie to collect tracking information by setting a unique ID to embed videos to the website. |
| Cookie | Duration | Description |
|---|---|---|
| __jid | 30 minutes | Cookie used to remember the user's Disqus login credentials across websites that use Disqus. |
| AWSALB | 7 days | AWSALB is an application load balancer cookie set by Amazon Web Services to map the session to the target. |
| Cookie | Duration | Description |
|---|---|---|
| _fbp | 3 months | This cookie is set by Facebook to display advertisements when either on Facebook or on a digital platform powered by Facebook advertising, after visiting the website. |
| bito | 1 year 1 month | This cookie is set by Beeswax for advertisement purposes. |
| bitoIsSecure | 1 year 1 month | Beeswax sets this cookie for targeting and advertising. The cookie is used to serve the user with relevant advertisements based on real time bidding. |
| fr | 3 months | Facebook sets this cookie to show relevant advertisements to users by tracking user behaviour across the web, on sites that have Facebook pixel or Facebook social plugin. |
| IDE | 1 year 24 days | Google DoubleClick IDE cookies are used to store information about how the user uses the website to present them with relevant ads and according to the user profile. |
| MUID | 1 year 24 days | Bing sets this cookie to recognize unique web browsers visiting Microsoft sites. This cookie is used for advertising, site analytics, and other operations. |
| test_cookie | 15 minutes | The test_cookie is set by doubleclick.net and is used to determine if the user's browser supports cookies. |
| tuuid | 2 years | The tuuid cookie, set by BidSwitch, stores an unique ID to determine what adverts the users have seen if they have visited any of the advertiser's websites. The information is used to decide when and how often users will see a certain banner. |
| tuuid_lu | 2 years | This cookie, set by BidSwitch, stores a unique ID to determine what adverts the users have seen while visiting an advertiser's website. This information is then used to understand when and how often users will see a certain banner. |
| VISITOR_INFO1_LIVE | 5 months 27 days | A cookie set by YouTube to measure bandwidth that determines whether the user gets the new or old player interface. |
| YSC | session | YSC cookie is set by Youtube and is used to track the views of embedded videos on Youtube pages. |
| yt-remote-connected-devices | never | YouTube sets this cookie to store the video preferences of the user using embedded YouTube video. |
| yt-remote-device-id | never | YouTube sets this cookie to store the video preferences of the user using embedded YouTube video. |
| yt.innertube::nextId | never | This cookie, set by YouTube, registers a unique ID to store data on what videos from YouTube the user has seen. |
| yt.innertube::requests | never | This cookie, set by YouTube, registers a unique ID to store data on what videos from YouTube the user has seen. |