Last Updated: 11/3/2021
To support delivery of our Services, Parchment, LLC, may engage and use data processors with access to certain Customer Data (each, a “Subprocessor”). This page provides important information about the identity, location and role of each Subprocessor.
Third Parties
Parchment currently uses third party Subprocessors to provide infrastructure services, to help us provide customer support and email/sms notifications, and lastly to provide supplemental and/or complementary services to the Parchment Applications. Prior to engaging any third party Subprocessor, Parchment performs diligence to evaluate their privacy, security and confidentiality practices, and executes an agreement implementing its applicable obligations.
Infrastructure Subprocessors
Parchment uses the following Subprocessors to host Customer Data or provide other infrastructure that helps with delivery of our Services:
Entity Name | Subprocessing Activities | Entity Country |
AWS | Cloud Hosting | United States |
Azure | Cloud Hosting | United States |
OffSite LLC | Colocation Hosting | United States |
Meridian | Colocation Hosting | United States |
Other Subprocessors
Depending on the Services provided, Parchment may use the following Subprocessors to perform other subprocessing activities:
Entity Name | Subprocessing Activities | Entity Country |
Chase Paymentech | Payment Processing | United States |
SumoLogic | Log Aggregation and Analysis | United States |
Twilio | SMS Messaging Services | United States |
MailChimp | emailing Services | United States |
Salesforce | Cloud-based Customer Support Services | United States |
OwnBackup | Cloud-based Salesforce backups | United States |
Five9 | Cloud-based Customer Support Services | United States |
Attlasian | Cloud-based Customer Support and Documentation Services | United States |
Slack Technologies | Cloud-based Customer Support Services | United States |
Survey Monkey | Customer Survey service | United States |
SmartyStreets | Address Validation | United States |
Cloud-based file management and supporting business services | United States | |
Recursive Labs | Cobrowsing support services | United States |
IMS Technology Group | Digitization Services | United States |
Scrip-Safe | Diploma Printing Services | United States |
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