To support delivery of our Services, Parchment, LLC, may engage and use data processors with access to certain Customer Data (each, a “Subprocessor”). This page provides important information about the identity, location and role of each Subprocessor. 

Third Parties

Parchment currently uses third party Subprocessors to provide infrastructure services, to help us provide customer support and email/sms notifications, and lastly to provide supplemental and/or complementary services to the Parchment Applications. Prior to engaging any third party Subprocessor, Parchment performs diligence to evaluate their privacy, security and confidentiality practices, and executes an agreement implementing its applicable obligations.

Infrastructure Subprocessors

Parchment uses the following Subprocessors to host Customer Data or provide other infrastructure that helps with delivery of our Services:

Entity Name Subprocessing Activities Entity Country
AWS  Cloud Hosting United States 
Azure  Cloud Hosting  United States 
OffSite LLC  Colocation Hosting United States Colocation Hosting United States
Clumio AWS Cloud Backups United States

Other Subprocessors

Depending on the Services provided, Parchment may use the following Subprocessors to perform other subprocessing activities:

Entity Name Subprocessing Activities Entity Country
Chase Paymentech Payment Processing  United States 
SumoLogic Log Aggregation and Analysis  United States 
Twilio SMS Messaging and Emailing Services United States 
MailChimp emailing Services  United States 
Salesforce Cloud-based Customer Support Services United States 
OwnBackup Cloud-based Salesforce backups  United States 
Five9  Cloud-based Customer Support Services United States 
Atlassian  Cloud-based Customer Support and Documentation Services United States 
Slack Technologies Cloud-based Customer Support Services United States 
Survey Monkey  Customer Survey service United States 
SmartyStreets  Address Validation  United States 
Google  Cloud-based file management and supporting business services  United States 
Recursive Labs Cobrowsing support services  United States 
IMS Technology Group  Digitization Services  United States
Stefanini Group Learner Support United States 


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